New Student FAQ
Why do new students sign up for 2 months of lessons, 2 days a week?
The first month we establish trust, comfort in our environment, and consistency in the skills being taught. The second month the child applies and blends the skills together with confidence. In our 16 years of teaching lessons, we have found the first 2 months to be the most crucial time to develop swimming skills. The 2 month requirement does not end your lessons; you are booked in a perpetual lesson.
What are perpetual lessons?
Our customers take lessons until cancellation is received via e-mail by the 15th of the month to end lessons at the end of the current month. This is opposed to the session schedule by which most recreation centers and many other swim programs run. You do not need to call the office to reschedule monthly, quarterly, or on our session breaks. You keep your lesson's day and time until you change it or cancel it.
If my child or I do not like your program can I cancel before the end of 2 months?
We ask that new families observe lessons before signing up to ensure the program is the right fit for the student. Once you commit to our program, we commit to your child, and we will do everything we can to help your child to work through any emotional or technical issues they may be having. It takes time to build trust, so please allow us the opportunity to establish a relationship and create the comfort needed to build a happy and comfortable swimmer.
What is the procedure to cancel lessons?
We need to be notified by email by the 15th of the month to stop lessons at the end of the month. (For example you want to cancel lessons for November; we need to be notified by October 15th)
What is the procedure to move down to 1 day a week?
It is recommended that you ask the instructor if your child is ready to go down to once a week, usually with a longer lesson. Be advised that when you move to 1 day a week, certain issues may arise:
- The child doesn’t get enough consistency and therefore regresses in skill level
- The child progresses through the skill levels slower than at 2 days a week
The best time to go down to one day a week is when the child is performing 4 strokes and roll/rest on back without assistance from their instructor.
I am taking a vacation; can I make up my lessons? My child is sick; can I make up my lesson?
We do accommodate make-up lessons; BDSS allows for 6 make-up lessons (no questions asked) in a calendar year (calendar year ending on December 1st). BDSS appreciates the courtesy of notice via email or a phone call for a missed lesson. It is the parent's responsibility to use the Parents Portal on the Blue Dolphin Swim School website to view and enroll in possible make-up lessons. If the portal prompts you to call the office to schedule a specific make-up lesson, we are happy to help schedule those make-ups. Makeups expire at the end of our calendar year, i.e., must be used by December 1st. There is no makeup lesson for a missed makeup lesson.
What happens when I am late to my child’s lesson?
Our instructors are scheduled with back-to-back lessons and will be able to take the student for the remainder of the time left in the student’s lesson. The instructor will notify the parent of the amount of time left in the lesson.
How do I change my child’s lesson day/time/teacher?
Please contact the office via personal visit, phone, or email to request changes in your schedule, with 15 days notice. Changes are made to lessons based on availability. We do not guarantee timeslots to families.
Do we pay for holidays or other days that the swim school is closed?
If it is a holiday that we are scheduled to be closed, you are not charged for these dates, as we pro-rate lessons each month based on the number of scheduled lessons. For snow and weather closures, we do our best to reschedule these lessons. If we are unable to reschedule due to an unexpected closure, we can credit your family account, which will reduce the amount due for the next month’s lessons.
Why can’t I watch my child’s lesson on deck?
We have found students learn best when they are not distracted by parents sitting on deck or standing by the pool. Parents should wait in the designated areas, but are of course welcome to observe the class from the large lobby windows.
Why can’t I use disposable swim diapers for my child during swim lessons?
When using disposable swim diapers, the synthetic fibers break down into the pool and interfere with our pool filtration system. Additionally, disposable diapers do not have a tight enough fit around the leg opening, creating risk for fecal matter to escape. Fecal accidents in the pool require a 24 hour closure, which adversely affects our customers and our business.
Does my child need to wear a swim cap?
It is our goal for every child to be comfortable in the water. If your child has long hair, it can be a distraction during lessons. It is best to either have hair pulled back, or to wear a swim cap. If your child refuses to use a swim cap, give it time. Have the instructor attempt to put on the cap; however, we will not push the issue. Just keep the hair pulled back and we will keep trying with the swim cap.
Does my child need to wear goggles?
We do prefer that children wear goggles. This assists in the child’s comfort with opening their eyes when submerged in the water. However, if your child is under the age of 2, we do not push them to wear goggles. The instructor will work with your child to get them comfortable with wearing goggles.
Why is my child crying?
One or more of the following situations could be occurring with your child:
- Separation anxiety
- Loss or lack of control
- Tired or hungry
Most children go through a period of crying, especially when they begin swimming lessons. All of our instructors are trained in handling a crying and anxious child. Do not feel uncomfortable if your child is crying. Be confident in our method and that our instructors are able to handle the situation professionally.
What can I do to help my child when they are anxious and crying about swimming lessons?
- Be consistent – do not swap or change lesson times in the first 2 months
- Be early – show up 10-15 minutes before your lesson time
- Be firm – explain that swimming is about safety
- Be positive – be upbeat about swimming (it’s FUN!)
What happens when a teacher’s schedule changes during the year and I can’t change my date and time?
All of our teachers go through an extensive hiring process and training period at BDSS. They are all extremely qualified in teaching children how to swim and be safe in the water. All instructors utilize the swim teaching method developed by the owner, Stacy Young. We understand that you may have specific requests and we will do our best to meet those needs. However, we cannot control events that may occur in our teacher’s lives that may require them to change their schedules occasionally and/or move on to other careers.
What can I do to help my child transition to a substitute teacher or a new teacher?
Blue Dolphin Swim School strives for consistency in teachers; however, we cannot guarantee that any student will remain with the same instructor for any amount of time. The consistency in our program lies in the method that we teach, not in the teacher. Obviously, each teacher has their own personality and certain personalities work better with others. If there is a personality conflict, please let the office staff know and the office can assist with teacher changes. We do our best to inform our families about teacher changes; however, we do reserve the right to make teacher changes at any time without notice based on company needs.
Eating before the lessons for children under the age of 3:
Please stick to the B.R.A.T diet to reduce the chances of your child’s stomach getting upset. The child should only eat B.R.A.T items 2 hours prior to the lesson time.
What is B.R.A.T?
*** No acidic food, no milk products. ****
What is Graduation Week?
Graduation week (also called "Celebration Week!") gives the parents and the students a chance to review how far their child has progressed. Students will be moved up levels if they have secured all necessary skills, and will receive fun rewards such as stickers, lollipops, and a graduation ribbon. If your child has graduated and moved on to a different level, please stop by the front desk.
PLEASE REMEMBER TO DRIVE SLOWLY AND SAFELY WHEN NEARING THE BDSS STOREFRONT, AS WE HAVE MANY CHILDREN COMING AND GOING.
BLUE DOLPHIN SWIM SCHOOL | 7655 WEST 108TH AVE., UNIT 300, WESTMINSTER, CO 80021 | 303-254-6920